Refund policy

 

We want to support you on your wellness journey and therefore offer returns within 30 days of delivery if you’re not satisfied with the product. Please email customerservice@kimia-wellness.com with your name and order number to initiate a return.

As a small business operation, our return policy is as follows: for opened/used product, we refund the full price of the product, minus shipping - you are responsible for covering return shipping and sending the product back. If the item is unopened and unused and you’ve simply changed your mind, we refund the full price of the product as well as return shipping, and you are responsible for sending the item to us in its original condition prior to the refund.

In the unlikely event that your order gets damaged during shipping, please contact us via email at customerservice@kimia-wellness.com as soon as possible. In the email, provide us with your order number and a photo of the damaged item, so that we can replace it. We need your email within 30 days of the date of delivery to be able to replace the item, so please don’t delay!

After 30 days we do not offer refunds of any kind.

If you have any further questions, please don’t hesitate to contact us at customerservice@kimia-wellness.com